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Does Coaching and Counseling by Phone Really Work?
By
Dianne Ruth, CCH, PhD
How would you like 100 percent of unconditional support, love,
acceptance, and attention while you tell Dianne or Judie about yourself, your concerns,
your dreams, your hopes, and your goals?
This type of concentration is more
available by phone because there are not the kinds of visual distractions
usually present during an in-person meeting.
This explains why 90 percent of all coaching is done by phone!
It has been said that 97 percent of all communication is
non-verbal.
Albert
Mehrabian, in his comprehensive research on communication found that in a
face-to-face encounter, seven percent of a verbal message comes from the
words used; 38 percent is from the vocal tone, pacing, and inflection;
55 percent of the message is reflected by the speaker’s appearance and
body language.
That translates into 45 percent or
almost half of all
communication is accomplished without any visual input at all.
Have you ever been surprised as to how much a blind person can tell about
another individual? It can be absolutely astonishing! Their
hearing, acuity or keenness, and perception have usually become extremely
fine-tuned.
It is maintained that most of the 55 percent that is visual can be
figured out by paying close attention to what is really heard.
We've had people worry that doing sessions by phone would
limit communication because he or she couldn’t see the other person. In fact,
a whole wealth of information about a person can often be deduced through
the phone alone.
Their emotional state, level of
alertness and attentiveness are just a few of the characteristics that can
be determined about a person over the phone.
Body language would simply be another
dimension of communication that can be assumed from all the other
non-verbal signals.
The energy in a person's voice
tells a lot. The more
energy, the more “up” a person is often feeling.
There is a whole
continuum or voice range which can reflect a person’s sense of
well-being.
Voice tempo, pitch, and forcefulness of tone can also give
clues as to a person’s emotional status. Examples include being
able to tell if
the person is feeling anxious, panicky, or in pain, whether they feel shy
or confident, excited or calm, whether they are angry, scared or feeling
overwhelmed. A pleasant sounding voice can reflect a smiling face.
A lot can be told about how a person is breathing from his or
her voice patterns and strength of tone. The breath and emotions are
directly related.
For example, when an individual is trying to stuff their
feelings, their breathing tends to be shallower, their talking style gets
a little flatter, words are more clipped, and there is more tension in the
voice.
Alternately, when a person is thrilled, the breathing will be
quicker and stronger, the voice will be more animated, and breathing will
be more rapid.
Here is an illustration. Suzy is speaking a little more
quickly than usual—she has a slightly higher pitch to her voice, and you
can almost hear the suppressed laughter between the lines,
Please
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to continue reading "Does Coaching or
Holistic
Counseling by Phone Really Work?"...
●
How to Create Sacred Space for Your Phone Sessions
●
What are the Pros and Cons of Phone Sessions?
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