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Does Coaching or Holistic Counseling by Phone Really Work?

(continued from previous page)

 (paragraph continued) “...you’re sounding really excited about something today, Suzy.... Is there something special going on?”

If a person is speaking more slowly than usual, with a lowered, low energy, quieter voice, he, or she may be sad, tired, or depressed. That person could be visualized as slouched, eyes looking down, with disheveled clothing and possibly neglected grooming. 

On the other hand, the person may simply be in a contemplative mood. That is why we share our  perceptions with the client so we can keep that channel of communication fully open.

Listening for word choices can also provide us with streamlined knowledge for creating better communication and rapport. People initially process information through their visual (what they see), auditory (what they hear), and kinesthetic (what they are feeling/touching/tasting/smelling) senses. 

We use all of our senses to reach an understanding or conclusion; however, one of the above modes will usually predominate.

In the case of modes of processing, some people are mostly visual; some are mostly auditory, and some are mostly kinesthetic.

VISUAL

A visual person will make mental pictures and images of the conversation; they will also use lots of visual words such as
... it appears... let me clarify... I want to focus on... the outlook is... picture this... my view of...  and so on.       
                                            

  AUDITORY

  An auditory person will tune into the words being used; they will use lots of auditory words such as... let me amplify... I hear you... listen... that rings true I like the sound of that... that clicks... etc.

KINESTHETIC

A kinesthetic person will be more in touch with what they are feeling in response to the conversation. They use lots of concrete words such as... let’s hammer out this idea... I’m in a squeeze... tap into this... very touching... get a grasp... let’s hit it... that’s a sharp idea... and so forth.

Giving feedback to the client as to our impressions, and receiving clarification and verification from the person, can give us more meaning and understanding as to what we are actually noticing. In addition, the client can also share his or her impressions and ask questions of us!

Everybody picks up and deduces an amazing amount of information about a person over the phone. You do the same thing only it is usually at a more unconscious or subconscious level.

A trained professional is not only aware of all these various features; he or she is able to identify emotional and cognitive/thinking patterns which serve as a guide for formulating insightful questions, and for offering effective holistic counseling / life coaching, help, and guidance.

Often, clients report that they find it easier to talk about more personal problems over the phone. When they are in a face-to-face session, they sometimes tend to feel too embarrassed to bring up and discuss whatever is troubling them.

Feeling intimidated by the holistic counselor / life coach when working in-person, is another issue some clients struggle with. Starting with our mothers and fathers, we are taught to be fearful of adults from the time we are toddlers, especially adults in authority. 

This can include parents, teachers, police officers, bosses, and so on. Unfortunately, this fear can continue into adulthood creating huge emotional blocks that stop a person from moving ahead.

When talking on the phone, the client can often more easily resolve this fear without having to experience it with their holistic counselor / life coach. In other words, your counselor or coach can be perceived more as an ally or friend that can help you, rather than as an authority figure to be feared.

So... is phone communication effective? You bet! ;o)   

● How to Create Sacred Space for Your Phone Sessions
 ● What are the Pros and Cons of Phone Sessions?

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